1. How do I use the pet portrait service?
Our AI service uses advanced large-scale models and fine-tuning technology to transform your pet's photos into artistic portraits.
Steps:
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Upload 8–12 photos of your pet (different angles, well-lit, and with a simple background for best results)
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The AI trains a dedicated model for your pet
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Choose your preferred artistic style
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Generate and download the AI portraits
2. How many photos do I need to upload?
We recommend uploading 8–12 photos. The quantity and quality of photos directly affect the final model performance. For best results, please note:
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Ensure good lighting, avoiding backlight or overly dark conditions
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Take photos from multiple angles (front, side, close-up)
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Avoid blurry or low-resolution images
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Keep the background simple and uncluttered
3. Which pets are supported?
We currently support cats and dogs. For other common pets, please contact customer service to confirm availability.
4. How long does it take to generate portraits?
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Model training: Approximately 3–30 minutes
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Portrait generation: Approximately 1–5 minutes per image
5. What styles are available?
We offer more than ten style collections and several standalone styles, which are subject to adjustment based on user demand during actual operations.
6. What customized products are available?
We offer a wide range of POD (Print on Demand) customized products, with categories continuously updated during operations:
| Category | Products |
|---|---|
| Home Decor | Canvas prints, cushions, doormats, mugs, etc. |
| Apparel | T-shirts, baseball caps, etc. |
| Accessories | Phone cases, canvas tote bags, mugs, etc. |
| Keepsake Gifts | Puzzles, Rubik's cubes, memorial stones, keychains, etc. |
7. How long does shipping take?
Customized products require additional time for individual production and shipping. Generally, it takes about seven days from order confirmation to delivery.
| Stage | Time |
|---|---|
| Production | 2–3 business days |
| Shipping | 3–5 business days |
The above are estimated timeframes and may be extended during holidays or special periods.
9. Do you support returns and refunds?
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Model training and portrait generation: Non-refundable after generation. If the results do not meet expectations, you may contact customer service to request retraining or regeneration.
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Customized physical goods: Replacement or refund is supported for quality issues (contact us within 7 days of receipt). For non-quality issues, customized products are non-returnable and non-exchangeable.
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Non-quality issues (wrong size, personal preference, etc.): Returns or exchanges are not supported.
10. Is there color variation in customized products?
Slight color variation may occur across different display devices, which is normal. We strive to maintain color accuracy, but the actual product shall prevail.
12. How can I contact customer service?
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Email: petimpression@danyuanger.com
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Working Hours: Monday to Sunday, 9:00–18:00
14. Have other questions?
Feel free to contact our customer service—we will be happy to assist you!