Thank you for using petop.one! We are here to help you at any time. Whether you have questions, suggestions, or feedback, feel free to reach out to us.
Customer Service Email
Customer Service Working Hours
Monday to Sunday, 9:00 – 18:00 (including public holidays)
Response Time
We are committed to the following response times during working hours:
- Email inquiries: Reply within 12 hours
Order Inquiries
Please provide your order number when contacting us, and we will prioritize your request.
Business Inquiries
If you have needs regarding business cooperation, channel partnerships, media interviews, etc., please email us and include "Business Inquiry" in the subject line.
Technical Support
If you encounter technical issues while using our AI services, please provide the following information:
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Description of the issue
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Screenshots or screen recording of the page
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Your device model and browser version
Complaints and Suggestions
If you are dissatisfied with our services or have any suggestions, please feel free to share your feedback with us via email. We will respond and actively address the issue within 24 hours.