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Privacy Policy

Last updated on Jul 15, 2026

Privacy Policy

petop.one (hereinafter referred to as "this Website" or "we") fully understands the importance of personal information to you. We will take appropriate security measures in accordance with laws and regulations and make every effort to protect the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information, as well as the rights you are entitled to.

Please read this Privacy Policy carefully before using our services. By clicking "Agree" or starting to use our services, you consent to our collection, use, storage, and sharing of your personal information in accordance with this Privacy Policy.

I. Information We Collect

(1) Information You Voluntarily Provide

  • Account Information: When you register an account, we collect your mobile phone number or email address.

  • Order Information: When you purchase goods, we collect your recipient's name, shipping address, and contact phone number.

  • Pet Photos: When you use the AI portrait generation service, we collect the pet photos you upload.

  • Customer Service Communications: When you contact our customer service, we collect the information you provide.

(2) Information We Automatically Collect

When you visit this Website, we automatically collect the following information:

  • Device information (device model, operating system version, browser type, etc.)

  • Log information (IP address, access time, pages visited, click records, etc.)

  • Cookie and similar technology information

II. How We Use Your Information

We will use your personal information for the following purposes and within the following scope:

  • Providing Services: Using the pet photos you upload to generate AI portraits, processing your orders, and completing product delivery.

  • Account Management: Creating and managing your account, and verifying your identity.

  • Customer Support: Responding to your inquiries and feedback, and resolving technical issues.

  • Service Optimization: Analyzing usage data to improve product features and user experience.

  • Security Assurance: Detecting and preventing fraud, abuse, and other violations.

  • Marketing and Promotions: Sending you service updates, promotional offers, and other information.

III. How We Share, Transfer, and Publicly Disclose Your Information

(1) Sharing

We do not share your personal information with any company, organization, or individual outside of our company, except in the following circumstances:

  • We may share your personal information with other parties after obtaining your explicit consent.

  • Sharing with Third-Party Service Providers: We may share necessary information with the following types of third parties:

    • Payment service providers (Alipay, WeChat Pay, etc.)

    • Logistics and delivery service providers

    • Cloud storage service providers

    • AI technology service providers (for generating pet portraits)

    • Data analytics service providers

  • Legal and Regulatory Requirements: Disclosure of information as required by laws, regulations, court orders, or government requests.

(2) Transfer

We do not transfer your personal information to any company, organization, or individual, except in the following circumstances:

  • After obtaining your explicit consent

  • In the event of a merger, acquisition, or bankruptcy liquidation, if personal information is to be transferred, we will require the new holder to continue to be bound by this Privacy Policy

(3) Public Disclosure

We will not publicly disclose your personal information unless we have obtained your explicit consent or as otherwise required by laws and regulations.

IV. Information Storage and Protection

(1) Storage Location

Your personal information is stored on secure servers located within the territory of China.

(2) Storage Period

We retain your personal information during the period you use our services and for as long as required by laws and regulations. Generally, your personal information will be retained for 30 days after account cancellation, unless otherwise required by laws and regulations or necessary for legitimate business purposes.

(3) Security Measures

We take the following measures to protect the security of your personal information:

  • Using encrypted transmission (SSL/TLS) technology

  • Implementing strict access controls

  • Conducting regular security audits

  • Establishing an emergency response mechanism

V. Your Rights

In accordance with relevant laws and regulations, you have the following rights:

  • Right of Access: You have the right to access the personal information we hold about you.

  • Right of Rectification: If you find that the information is inaccurate or incomplete, you have the right to request correction.

  • Right of Deletion: Under certain circumstances, you have the right to request the deletion of your personal information.

  • Right to Withdraw Consent: For information processing based on consent, you have the right to withdraw your consent at any time.

To exercise the above rights, please contact us via customer service. We will respond within 15 business days.

VI. Cookies and Similar Technologies

We use cookies and similar technologies to improve user experience and analyze usage patterns. You can manage cookies through your browser settings, but this may affect the functionality of certain features.

VII. Protection of Minors

Our services are intended for adults aged 18 and above. If you are a minor, please use our services under the guidance of a guardian.

VIII. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified to you via website announcements, email, or in-app notifications. Continued use of the services indicates your acceptance of the updated Privacy Policy.

IX. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following channels:

We will respond to your request within 5 business days of receipt.