User Agreement
Welcome to petop.one (hereinafter referred to as "this Website" or "we"). These Terms of Service (hereinafter referred
to as "this Agreement") constitute a legal agreement between you and us regarding the use of this Website and our pet
portrait generation and customized product purchasing services (hereinafter referred to as "the Services").
Important Notice: Please read this entire Agreement carefully before using the Services. By clicking "Agree" or
"Register" or starting to use the Services, you are deemed to have read, understood, and agreed to be bound by this
Agreement.
1. Service Description
1.1 We are a service platform specializing in AI pet portrait generation and customized merchandise. We provide the
following services:
- Pet photo upload and model training
- Artistic portrait generation in multiple styles
- Online selection, production, and delivery of customized goods (canvas prints, apparel, cushions, keychains, mugs,
etc.)
1.2 We reserve the right to adjust, suspend, or terminate certain services based on business development needs.
Significant changes will be notified to users in advance.
2. User Accounts
2.1 You are required to log in using your mobile phone number, email address, or through authorized third-party account
login to use the Services.
2.2 You are responsible for safeguarding your account information and bear legal liability for all activities conducted
under your account. If you discover that your account has been compromised, please contact us immediately.
2.3 You shall not sell, transfer, rent, or share your account with others.
3. User Upload Content Guidelines
3.1 The photos you upload must be photos of your pets or photos for which you have obtained legal authorization.
3.2 You represent and warrant that:
- You have legal rights to the uploaded photos, or have obtained full authorization from the relevant rights holders
- The uploaded content does not infringe upon any third party's rights of publicity, privacy, copyright, or other
legal rights
- You are authorized to grant us the right to use the uploaded content in accordance with this Agreement
3.3 Prohibited Conduct: You shall not upload photos that contain the following:
- Content that violates national laws and regulations
- Violent, pornographic, vulgar, or obscene content
- Content that infringes upon others' privacy or rights of publicity
- Other content that violates public order and good morals or infringes upon others' legal rights
3.4 We reserve the right to take actions against users who violate these guidelines, including but not limited to
issuing warnings, restricting usage, deleting content, or suspending accounts.
4. Intellectual Property Rights of AI-Generated Content
4.1 Ownership of Original Photos: The intellectual property rights of the original photos you upload remain with you.
4.2 Ownership of Generated Content: The intellectual property rights of the AI portrait works generated through the
Services belong to you. You are free to use them for personal appreciation, social media sharing, non-commercial
printing, and other personal purposes.
4.3 Commercial Use Restrictions: Without our prior written consent, you shall not use the generated AI portrait works
for any commercial purposes (including but not limited to sales, licensing, advertising, etc.).
4.4 AI Technology Rights: The intellectual property rights of the AI models, algorithms, software, and other
technologies used in the Services belong to us or our licensors.
5. Purchases and Payments
5.1 Price Description: All product prices are as displayed on the page. We reserve the right to adjust prices, and the
adjusted prices will be published on the page.
5.2 Payment Methods: We support payment methods including Alipay and WeChat Pay. Payment information is processed
through third-party payment platforms, and we do not store your complete payment information.
5.3 Order Confirmation: After you submit an order and complete payment, we will send you an order confirmation notice.
We reserve the right to refuse or cancel orders (including but not limited to cases of insufficient stock, pricing
errors, suspected fraud, etc.).
5.4 Special Nature of Customized Goods: Given the personalized nature of customized goods (including products featuring
AI portrait prints), once an order has been submitted to production, cancellations or modifications for reasons other
than quality issues will not be accepted.
6. Refund Policy
6.1 Refunds for Virtual Goods: AI generation services (such as model training and high-definition image generation) are
virtual goods and are non-refundable once sold.
6.2 Refunds for Physical Goods: Customized physical goods (such as canvas prints, T-shirts, etc.) are subject to the
following rules:
- Quality Issues: If the product has quality issues such as printing errors, damage, or severe color deviation, please
contact us within 7 days of receipt. After verification, we will arrange a replacement or refund.
- Shipping Damage: If the product is damaged during shipping, please take photos and contact us within 48 hours of
delivery for resolution.
- Non-Quality Issues: Returns or exchanges will not be accepted for non-quality-related issues such as personal
preference or size selection.
6.3 If the Services cannot be used normally due to our technical failures, we will issue a full refund.
7. Shipping Policy
7.1 We will arrange production after order confirmation. Production and delivery times are subject to the estimates
indicated on the page.
7.2 We will make every effort to ship on time, but we are not liable for delays caused by force majeure factors such as
logistics, customs, weather, etc.
7.3 Please inspect the product upon delivery. If you find damage, please refuse delivery and contact us immediately.
8. Privacy Protection
8.1 We attach great importance to your privacy protection. For details, please refer to our Privacy Policy.
8.2 We will adopt industry-standard security measures to protect your personal information against data leakage,
tampering, or loss.
9. User Conduct Guidelines
While using the Services, you shall not engage in the following conduct:
- Using the Services for illegal activities
- Interfering with the normal operation of the Services
- Reverse engineering, cracking, or attacking the Services
- Using the Services to spread viruses, trojans, or other malicious programs
- Maliciously registering accounts or abusing the Services
- Other conduct that damages our or third parties' legal rights
10. Disclaimer
10.1 AI-generated results may vary due to photo quality, lighting, angles, and other factors. We do not guarantee that
the generated results will 100% meet your expectations.
10.2 We strive to ensure service stability but are not liable for service interruptions caused by network failures,
system maintenance, force majeure, or other factors.
10.3 If disputes arise due to your uploaded photos infringing upon third-party legal rights, you shall bear full
responsibility.
11. Service Modification and Termination
11.1 We reserve the right to modify, suspend, or terminate the Services at any time.
11.2 If you violate this Agreement, we have the right to terminate your access to the Services.
11.3 Upon termination of the Services, we will process your personal information in accordance with applicable laws and
regulations.
12. Dispute Resolution
12.1 The formation, execution, interpretation, and dispute resolution of this Agreement shall be governed by the laws of
the People's Republic of China.
12.2 In the event of a dispute, the parties shall seek to resolve it through friendly negotiation. If negotiation fails,
either party may bring legal proceedings before a competent People's Court.
13. Agreement Amendments
13.1 We reserve the right to amend this Agreement at any time. The amended Agreement will be published on the Website.
13.2 If you do not agree to the amended Agreement, please stop using the Services immediately. Continued use of the
Services will be deemed as your acceptance of the amended Agreement.
14. Contact Us
If you have any questions about this Agreement, please contact us through the following channels:
- Customer Service Email: petimpression@danyuanger.com
- Working Hours: Monday to Sunday, 9:00–18:00
